20 March ATIA delivers for Members: New Service/Professional Fee Flyers to Enhance Customer Understanding March 20, 2024 By Amanda Rixon Media Release 0 The flyers are the latest in ATIA’s ongoing commitment to empowering members in addressing one of the industry’s more complex areas. They provide an easy and clear communication tool for ATAS businesses to address and explain Professional Fees to their customer base. Two versions of the flyer have been developed to support the needs of travel advisors and tour operators. Comprehensive Development Process The creation of these flyers was a comprehensive process, incorporating direct feedback from ATIA members, including through the Travel Exchange. Service Fees have been a key member support focus. Insights from ATIA’s heavily attended ‘Navigating Service Fees’ webinar in November were included. That webinar, led by ATIA’s Head of Compliance Nina Hedges and Director of Membership and Industry Affairs Richard Taylor, along with industry experts Managing Director of Mosman Travel Sharyn Kitchener and Founder and CEO of iFLYflat - The Points Whisperer Steve Hui, informed the approach. Additionally, the ATAS Advisory Committee (AAC) provided critical review and feedback, ensuring the flyers are practical and user-friendly QUOTES ATTRIBUTABLE TO ATIA CEO DEAN LONG ‘Understanding service fees can be challenging for customers and a difficult conversation for travel professionals. These flyers are designed to bridge this gap, offering clear, concise explanations on the rationale behind service fees. They outline the value provided by ATAS accredited travel businesses, such as personalised service, expert advice, and peace of mind, thereby enhancing transparency and fostering trust between travel businesses and their clients.’ ‘ATIA is dedicated to supporting our members in every aspect of their business. These new flyers are a testament to our commitment to not only our members but also to the higher standards of the travel industry. They are a valuable tool in ensuring customers understand and appreciate the services provided by our members.’ Related Articles Travel has a new home – the Australian Travel Industry Association (ATIA) The Australian Travel Industry has a new peak industry body representing travel agents and advisors, tour operators, consolidators and wholesalers replacing the Australian Federation of Travel Agents (AFTA) effective today. Mainstream Media Profiling Delivers for ATAS Businesses The Australian Travel Industry Association (ATIA)’s ongoing mainstream media profiling of ATAS businesses is a winner, with members who continue to benefit from national media exposure. ATIA Canberra-bound in strong support for Australian Travel With Parliament sitting again this week, The Australian Travel Industry Association (ATIA) is Canberra-bound to lobby across a number of key areas for its members and the future success of the Australian travel industry. ATIA before key Parliamentary Inquiry The Australian Travel Industry Association (ATIA) will today appear before the Senate Committee Inquiry into Bilateral Air Service Agreements to press for urgent reform. ATIA unveils NTIA 2023 nominees and opens voting process The Australian Travel Industry Association (ATIA) is excited to announce and congratulations the nominees of the National Travel Industry Awards (NTIA) 2023. ATIA’s asks reflected in main Senate Inquiry Report Many of the Australian Travel Industry Association (ATIA)’s recommendations to the Senate Select Committee’s Inquiry into Commonwealth Bilateral Air Service Agreements on how Australia’s aviation industry can be reformed to better support consumers have been accepted. Showing 0 Comment Comments are closed.