5 July ATAS support through complaint process a winner July 5, 2023 By Amanda Rixon Media Release 0 In the past 6 months of 2023, ATAS Accredited Travel Businesses have called on the compliance team for expert support to resolve more customer disputes than for the entirety of 2022. At the current rate, the ATAS compliance team will triple the number of disputes resolved this year compared to the 12 months prior. For the year to date, ATAS Accredited Businesses have contacted the compliance team 76 times for dispute resolution guidance, compared with 51 times in 2022. Only ATAS Accredited Businesses have access to the comprehensive 3 step dispute resolution guidance and support available from the expert ATAS compliance team. Quotes attributable to Mr Gianni Vitellone - Pronto Travel “As a boutique family owned and run agency like ours the support we receive from ATAS Accreditation allows us to maintain the highest standards of service for our clients. Their support with queries and any potential dispute resolution absolutely justifies our continual renewal of our accreditation year on year. We very much appreciate it.” Quotes attributable to Christian Blondeau - France at Leisure "The ATAS team’s exceptional support, unwavering expertise, and invaluable guidance have been the cornerstone of our success in resolving a crucial issue concerning booking terms and conditions, including a Cruise cancellation.” “As an ATAS Accredited Business, we have consistently relied upon their unparalleled assistance, particularly during the challenging times of the pandemic, as we navigated the process of revising our booking policies and business T & Cs.” Quotes attributable to Sharon Jones - Helloworld Travel Riverlink Ipswich “The ATAS team’s guidance and assistance at a time when I felt I was on my own with a cruise issue was amazing." Quotes attributable to Jennifer Franceschi - Kings Tours & Travel “What truly sets ATAS apart is their unwavering commitment to their members' success. They provided continuous support, addressing my questions and concerns with the utmost diligence. Their guidance extended beyond advice, as they actively worked alongside me, lending their expertise to help me make informed decisions throughout the resolution process.” “ATAS Accreditation truly exemplifies the importance of industry collaboration and collective empowerment. I wholeheartedly recommend ATAS to any travel and assistance professional seeking unparalleled support, expertise, and guidance.” MEDIA CONTACT: LJ Loch 0488 038 555 lj.loch@afta.com.au Related Articles Industry Stalwarts and Consumer Representatives Appointed to ATAS Appeals Complaint Committee (ACAC) Industry stalwarts David Padman and Melvyn Almeida, along with consumer representatives Philip Field and Jillian Brewer, have been announced as the committee members for the critically important ATAS Appeals Complaint Committee (ACAC). Winner announced: ATAS 2024 social-media showcase The Australian Travel Industry Association (ATIA) is thrilled to announce Andrew Sullivan, Director at The Don’t Forget Travel Group, as the winner of the #ATAS24 social-media-showcase competition Industry Experts Convene for Inaugural ATAS Advisory Committee Meeting It’s straight to action for the ATAS Advisory Committee (AAC) with briefings from several experts and committee appointments with David Walker named Chair and Scott Darlow Vice-Chair. Record-high ATAS accreditation renewals In a resounding endorsement of the Australian Travel Accreditation Scheme (ATAS), the Australian Travel Industry Association (ATIA) is delighted to report an unprecedented surge in accreditation renewals, demonstrating the industry’s robust confidence in the scheme. Showcase your ATAS accreditation on socials, with a trip to Singapore on offer Are you ready to showcase your prestigious ATAS accreditation? It’s not just a badge of honour; it’s your ticket to an incredible opportunity, with the Australian Travel Industry Association (ATIA) announcing the #ATAS24 social media showcase. Robust standards highlight ATAS accreditation: July 2024 update The Australian Travel Industry Association (ATIA) is delighted to report on the latest statistics for the Australian Travel Accreditation Scheme (ATAS), underscoring the rigorous standards and robust processes that maintain ATAS accreditation as the gold standard in the travel industry. Showing 0 Comment Comments are closed.